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@keziahnantume
Analytical leader skilled in resettlement and operations management.
As a Senior Resettlement Assistant at UNHCR-Uganda, I have honed my skills in managing and coordinating the resettlement process for refugees. My role has involved serving as a primary point of contact for persons of concern, ensuring they receive clear and accurate information about UNHCR's resettlement policies and procedures. I have diligently adhered to standard operating procedures, contributing to a transparent and efficient resettlement process.
Throughout my career, I have successfully managed resettlement cases from initial submission to final decision and departure. My responsibilities have included maintaining effective communication with refugees and stakeholders, ensuring timely updates and addressing queries. Additionally, I have supported the maintenance of essential databases, facilitating efficient case management and reporting processes. My commitment to ethical standards and the well-being of vulnerable individuals has been a driving force in my work.
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Work history, roles, and key accomplishments
UNHCR-Uganda
Nov 2021 - Present (4 years)
As a Senior Resettlement Assistant at UNHCR-Uganda, I managed and coordinated the resettlement process for refugees, ensuring compliance with UNHCR policies and procedures. I acted as the primary point of contact for persons of concern, maintained databases, and coordinated travel arrangements.
UNHCR
Jan 2014 - Mar 2024 (10 years 2 months)
In my role as a Resettlement Assistant at UNHCR, I provided essential support in managing resettlement cases, ensuring compliance with policies, and maintaining effective communication with refugees. I also assisted in database management and travel arrangements.
UNHCR
Mar 2019 - Mar 2021 (2 years)
In my role as a Senior Resettlement Assistant at UNHCR, I managed resettlement cases, provided accurate information to refugees, and ensured adherence to SOPs. I coordinated with stakeholders and maintained data integrity for effective case management.
UNHCR
Oct 2014 - Jun 2016 (1 year 8 months)
As a Senior Resettlement Assistant at UNHCR, I was responsible for managing resettlement processes, ensuring compliance with SOPs, and maintaining communication with refugees and stakeholders. I also supported database management and coordinated travel logistics.
UNHCR
Jun 2011 - Jan 2012 (7 months)
As a Data Clerk at UNHCR, I developed data management systems that improved data security and accuracy. I collaborated with teams to resolve data issues and created automated processes that significantly reduced manual data entry.
Degrees, certifications, and relevant coursework
MBA, International Business
2017 - 2019
Bachelor of Economics and Statistics, Economics and Statistics
2005 - 2009
Graduated with Honors degree in Economics and Statistics.
Software and tools used professionally
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