Open to opportunities

Kevin Ngo

@kevinngo

Message

Restoration project manager specializing in insurance claims, mitigation, and construction leadership.

Canada

Message

What I'm looking for

I seek a role managing restoration projects where I can lead teams, produce accurate estimates, improve processes, and deliver exceptional customer outcomes.

I am a restoration project manager with hands-on construction roots, growing from installation work to leading large-loss restorations.

I began in residential interior finishes and flooring, then expanded into drywall, painting, trims, and broader construction disciplines as my small business grew.

Transitioning into insurance restoration, I served as a site supervisor and learned large-loss project management, producing Xactimate estimates, scopes of work, and detailed documentation to support claims.

I prioritize clear communication with insureds, adjusters, and sub-trades, and I focus on profitability, customer satisfaction, and developing as a stronger leader every day.

Experience

Work history, roles, and key accomplishments

Current

Site Supervisor

Current

ServiceMaster Restore

Jan 2019 - Present (6 years 9 months)

Supervised large-loss restoration sites, conducted detailed damage assessments and mitigation, and liaised with insurers to streamline claims and ensure timely project delivery. Implemented virtual documentation (Matterport/Docusketch) and mentored field staff.

Xactimate Matterport Docusketch Team Leadership

General Manager

Bold and Bald Construction Ltd.

Jan 2014 - Dec 2019 (5 years 11 months)

Managed restoration and construction operations, producing Xactimate estimates and scopes of work while improving profitability and client satisfaction across residential projects. Built and led field teams and subcontractors, documenting claims communication to protect company interests.

Project Management Xactimate Estimating Client Communication Documentation