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Kelsey-Rose Marsh

@kelsey-rosemarsh

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I'm a psychology undergraduate building customer service experience while pursuing a career in forensic psychology.

United Kingdom

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What I'm looking for

I'm looking to continue developing academically and professionally in psychology, with opportunities to understand human behaviour and criminal psychology as I work toward becoming a forensic psychologist.

I'm pursuing a BSc (Hons) in Psychology at the University of South Wales, with a particular interest in forensic psychology, human behaviour, and criminal psychology.

Alongside my studies, I worked at Taylor's Fish and Chip Shop from 2020 to 2024, supporting customers in a fast-paced hospitality environment.

I handled orders, maintained cleanliness and hygiene standards, welcomed customers, recalled products, and identified opportunities to upsell food and drinks. Working during peak service periods strengthened my communication, multitasking, and ability to stay calm under pressure.

My Access to Higher Education Diploma in Healthcare included psychology, anatomy and physiology, sociology, health studies, maths, independent research, and a dissertation in anatomy and physiology. I'm committed to academic excellence and professional development as I work towards becoming a forensic psychologist.

Experience

Work history, roles, and key accomplishments

Hospitality Worker

Taylor's Fish and Chip Shop

Jan 2020 - Dec 2024 (4 years 11 months)

Maintained high standards of cleanliness and hygiene, took customer orders accurately, and provided product knowledge. Worked efficiently as part of a team to manage peak service periods.

Customer Service Teamwork Upselling Time Management Multitasking Food Running