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Kelly McCullagh

@kellymccullagh

Message

Machine learning engineer with 4+ years building production-ready ML solutions for business impact.

Zimbabwe

Message

What I'm looking for

I seek an autonomous, impact-driven role building and deploying ML/AI solutions with strong cross-functional collaboration and continuous learning.

I am a machine learning engineer with over four years delivering production-ready models and integrating ML pipelines into production environments. I have a strong foundation in Python (pandas, numpy, scikit-learn, XGBoost) and SQL, and I own projects end-to-end from problem definition to deployment, monitoring, and drift detection.

My recent focus on text classification and predictive analytics produced models that streamlined ticket routing and response generation, improving resolution time and customer satisfaction. I collaborate closely with product managers and engineers, communicate technical concepts to non-technical stakeholders, and quickly adapt to new frameworks, tooling, and LLM-related work.

Experience

Work history, roles, and key accomplishments

Machine Learning Engineer

Softermii

Delivered production-ready ML models for text classification and predictive analytics to streamline ticket routing and response generation, improving resolution time and customer satisfaction. Owned end-to-end ML pipelines including deployment, monitoring, and drift detection while collaborating with product and engineering teams.