Open to opportunities

Kel Erzah

@kelerzah

Message

I turn healthcare data and business requirements into measurable process improvements and technical solutions.

United States

Message

What I'm looking for

I'm looking to apply data analytics, business process improvement, product ownership, and stakeholder collaboration to deliver measurable outcomes for business users and clients.

At RELI Group, I lead the design, analysis, and implementation of system requirements, partnering with SMEs and stakeholders to improve business processes, manage scope, and deliver successful user testing. I exceeded project delivery targets by 85% in 2022 and helped improve client satisfaction by 90%.

Previously at Inovalon and UnitedHealth Group, I built clinical quality metric programs, analyzed claims data, developed ETL processes and reporting solutions, and translated business information needs into technical deliverables. My work has improved reporting accuracy by 80%, reduced operational costs by 45%, and supported stronger client retention through clear communication and data-driven recommendations.

Experience

Work history, roles, and key accomplishments

Current

Sr. Business Analyst

Current

RELI Group Inc

Mar 2021 - Present (5 years 5 months)

Lead the design, development, analysis, and implementation of system requirements, ensuring successful user testing completion. Work with SMEs and stakeholders to establish business processes and gather, review, and edit business requirements and specifications.

Business Analytics Project Management Data Modeling Requirements Gathering Stakeholder Management Process Improvement Reporting

Quality Metrics Development Analyst

Inovalon

Apr 2012 - Mar 2021 (8 years 11 months)

Designed, developed and improved visual programs for generating clinical quality metric rates from client data. Created and executed test cases from medical/pharmacy claims data for quality assurance and user acceptance testing.

Data Analysis Quality Assurance Test Case Creation SQL Client Communication

Sr. Data Analyst

UnitedHealth Group

Dec 2005 - Apr 2012 (6 years 4 months)

Extracted, analyzed, and presented trends in authorization, claims, provider, membership, and appeals data to senior management, driving informed decisions. Created comprehensive ad hoc and periodic reports, facilitating informed management and customer interactions.

Data Analysis SQL ETL Access Reporting Healthcare Data Process Improvement