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Keith O'Shea

@keithoshea

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Dedicated IT engineer with extensive experience in software and management.

Paraguay

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated IT engineer with a wealth of experience in software and IT engineering roles across various sectors, including telecommunications, finance, and technology. My career has been marked by a commitment to excellence and a strong focus on delivering high-quality results. Currently, I serve as a Team Lead at Google (Astreya), where I manage a diverse team of 14 professionals across Ireland and India. My responsibilities include overseeing project timelines, conducting root cause analyses, and ensuring effective communication with stakeholders globally.

Throughout my career, I have successfully implemented monitoring solutions, automated processes, and supported cloud migration projects. My technical expertise spans Python, PowerShell, and various cloud technologies, which I leverage to enhance operational efficiency. I take pride in my ability to train teams on new technologies and methodologies, fostering a culture of continuous improvement and innovation. I am eager to expand my experience and contribute to new challenges in the IT landscape.

Experience

Work history, roles, and key accomplishments

Current

Team Lead/Manager

Current

Google (Astreya)

Sep 2022 - Present (2 years 10 months)

Managed a team of 14 people across Ireland and India, serving as the escalation point of contact and responsible for post-mortem documentation and root cause analysis. Ensured deadlines were met and stakeholders were kept updated, while also supporting the rollout of Google products using ticketing tools and adhering to predefined SLAs.

Jira Confluence Stakeholder Management Root Cause Analysis SLA Management Ticketing Systems Data Analysis Team Leadership Rollout Training

Application Operations Engineer

FBD Insurance

Jun 2020 - Present (5 years 1 month)

Implemented monitoring solutions using Python scripts, Zabbix, and Splunk, and reported to the head of operations on application performance improvements. Performed Nutanix upgrades, worked on migration projects, and implemented Oracle and Microsoft SQL queries.

Python Zabbix Splunk Nutanix Oracle Microsoft SQL PowerShell BASH Jira Confluence

Application Support Analyst

Marex Spectron

Oct 2019 - Present (5 years 9 months)

Ensured business-critical systems were operational and facilitated effective client/broker trade exchanges, while also automating daily MIFID report generation using PowerShell and Python scripts. Supported Front and Back office technical queries using JIRA and automated various manual tasks.

PowerShell Python Jira AWS Linux Administration Automation Scripting SQL

Software Engineer/Team Lead

Ericsson

Jan 2016 - Present (9 years 6 months)

Managed internal tools including JIRA, Confluence, and Service Desk, and scripted in Python and Bash for automation, data migration, and MySQL functions. Upgraded Atlassian products annually to enterprise versions and implemented project lifecycle and release flow processes.

Jira Confluence Service Desk Python BASH MySQL Nexus Docker Kubernetes Apache Tomcat Jenkins Linux Administration Root Cause Analysis

Java Developer

Ericsson

Sep 2013 - Present (11 years 10 months)

Developed internal tools within the Operations and Programs unit using Java, HTML5, CSS3, JavaScript, and JQuery. Created additional JIRA plugins with the Atlassian SDK and followed agile methodologies including Test Driven Development, code reviews, and sprint planning.

Java HTML5 CSS3 JavaScript jQuery Atlassian Maven Git Docker Eclipse Agile Methodologies Test Driven Development Scrum

IT Technician

GHO Distribution

Jan 2009 - Present (16 years 6 months)

Tested, installed, and maintained computer and IT systems, including local and wide area networks. Troubleshot hardware and network-related issues, assembled desktops and laptops, and resolved IT security problems.

IT Security

Education

Degrees, certifications, and relevant coursework

Athlone Institute of Technology

MSc in Applied Software Engineering, Applied Software Engineering

2012 - 2013

Grade: Level 9

Completed a Master of Science degree focusing on applied software engineering principles. This program provided advanced knowledge and skills in software development and engineering practices.

Athlone Institute of Technology

Computer Programming, Computer Programming

2011 - 2012

Grade: Level 8

Undertook studies in Computer Programming, gaining foundational knowledge in programming concepts and practices. This education laid the groundwork for a career in software and IT.