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Keiberly Lopez

@keiberlylopez

Financial Analyst at SETRASS who reviews purchase and payment orders and prepares monthly purchase and income declarations.

Honduras

Message

At Secretaría de Trabajo y Seguridad Social (SETRASS), I review purchase and payment orders and prepare Monthly Purchase and Income Declarations, contributing to institutional goals.

At Secretaría de Estado en los Despachos de Infraestructura y Transporte (SIT), I formulated and managed projects and participated in committees evaluating and negotiating bids for public and private tenders.

At Windstream and Startek, supporting Xfinity Mobile, I assisted customers with telecom technical issues, billing inquiries, and appointment coordination. I also bring experience in economic feasibility analysis, procurement, budgeting, and data analysis using SPSS, STATA, and Power BI.

Experience

Work history, roles, and key accomplishments

Current

Financial Analyst

Current

Secretaría de Trabajo y Seguridad Social (SETRASS)

Aug 2024 - Present (2 years 3 months)

Conducted thorough reviews of purchase and payment orders, managing travel expenses, contributions, severance payments, legal claims, and transfers. Prepared Monthly Purchase and Income Declarations, contributing to institutional goals.

Order Management Review Purchase Order

Payment Order

Travel Expense Management

Severance

Legal Claims

Transfers

Declarations

Financial Analysis

Purchasing Assistant II

Secretariat of State in the Office of the Presidency

May 2024 - Aug 2024 (3 months)

Efficiently received and analyzed purchase requests from various departments, ensuring accurate classification and prioritization. Collaborated with department heads to gather information and facilitate a smooth procurement process.

Requisition Management

Classification Prioritization Collaboration Administrative Coordination Communication Skills Procurement

Socioeconomic Analyst

Secretaría de Estado en los Despachos de Infraestructura y T

Sep 2022 - Mar 2024 (1 year 6 months)

Evaluated prequalification documents and participated in committees for the reception, evaluation, and negotiation of bids in public and private tenders. Formulated and managed projects for the Strategic Public Investment Unit, coordinated evaluation committees, and prepared contract modifications and financial reports.

Evaluation

Coordination

Prequalification

BIDS

Tendering Project Management Quality Management

Contract Modification

Financial Reporting Administrative Management

Customer Service Representative

Windstream

Jan 2021 - Feb 2024 (3 years 1 month)

Assisted customers in optimizing internet and phone services, provided technical support, and resolved issues. Maintained high First Call Resolution and Customer Satisfaction scores for Enterprise clients.

Customer Service Technical Support Troubleshooting First Call Resolution Customer Satisfaction CRM Order Processing Communication Skills

Comcast Engagement Specialist (Xfinity Mobile)

Startek

Jan 2019 - Dec 2020 (1 year 11 months)

Assisted customers with troubleshooting and resolving technical problems related to mobile services. Handled billing inquiries and coordinated appointments for technical support and service upgrades via email.

Technical Support Troubleshooting Billing Inquiries Account Management Appointment Coordination Email Communication