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Kavyaa G

@kavyaag

ServiceNow Consultant at Singapore Consulting Company, developing App Engine applications and workflow automation for Singapore GovTech initiatives.

Singapore

Message

At Singapore Consulting Company, I deliver ServiceNow solutions for Singapore GovTech and public-sector initiatives. I develop custom App Engine applications for workflow automation, case management, and business process digitisation.

At Gen (NortonLifeLock / Avast), I led development of complex ServiceNow applications and automated 2000+ tickets using Automation Engine. I also integrated ServiceNow with Amazon Bedrock and developed HR workflows, including Tuition Reimbursement.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Consultant

Current

Singapore Consulting Company

Jan 2026 - Present (9 months)

Delivered ServiceNow solutions for Singapore GovTech and public-sector initiatives, including custom scoped applications, Service Portal experiences, and CSM configurations. Contributed to Agentic AI initiatives and collaborated with cross-functional teams in Agile delivery.

ServiceNow App Engine Service Portal CSM Agentic AI Amazon Bedrock Agile Code Review Technical Documentation

Senior Application Specialist

Gen

Jul 2024 - Jan 2026 (1 year 6 months)

Led development of complex ServiceNow App Engine applications and enterprise automations, integrating with Amazon Bedrock for AI-driven workflows. Automated 2000+ tickets and upgraded HR processes including offboarding and employment verification.

ServiceNow App Engine Flow Designer Automation Engine Amazon Bedrock HRSD ITSM Business Objects Data Cubes Sailpoint REST APIs SOAP APIs Code Review Governance

Application Specialist

Gen

Jul 2022 - Jun 2024 (1 year 11 months)

Developed and enhanced ServiceNow solutions across ITSM and HRSD modules, built Service Portal interfaces, and configured Mobile capabilities. Worked on integrations with Azure AD, SailPoint, and Intune using REST-based patterns.

ServiceNow ITSM HRSD Service Portal Mobile Azure AD Sailpoint Intune REST APIs Agile Sprint Planning Release Management

Associate Application Specialist

Gen

Jul 2021 - Jun 2022 (11 months)

Configured Predictive Intelligence models and performed Automation Discovery to identify automation opportunities. Built Virtual Agent topics and conducted troubleshooting and root cause analysis.

ServiceNow Predictive Intelligence Automation Discovery Virtual Agent Troubleshooting Root Cause Analysis