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kaushik kumar

@kaushikkumar2

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MBA graduate specializing in Business Analytics with data analysis skills.

India

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my analytical skills and contribute to impactful projects in a collaborative environment.

I am an MBA graduate with a specialization in Business Analytics, bringing hands-on experience in Excel-based data analysis and online research. My academic journey has equipped me with strong analytical skills and the ability to prepare impactful presentations. I have developed a keen eye for detail through various academic projects and real-world case studies, which has honed my logical reasoning and research capabilities.

In my previous role as an Operations Executive at Quess Corp Limited, I supervised day-to-day operations and maintained accurate records, ensuring data integrity. My commitment to exceptional client service helped foster strong relationships, and I successfully enhanced customer experience through proactive support. Additionally, my virtual internship with KPMG allowed me to utilize tools like Excel and Power BI to clean data and create insightful dashboards, showcasing my ability to translate data into actionable insights.

Experience

Work history, roles, and key accomplishments

Customer Experience Associate

Quess Corp Limited

Aug 2021 - Present (3 years 11 months)

Enhanced customer experience through proactive chat support, reducing wait time by 15%. This role focused on improving customer satisfaction and operational efficiency.

Customer Service Chat Support Customer Experience Communication Problem Solving Data Entry

Data Analyst Virtual Intern

KPMG

Aug 2021 - Present (3 years 11 months)

Utilized Excel and Power BI to clean data and create dashboards showcasing potential customers. This virtual internship enhanced my data analysis and visualization skills.

Excel Power BI Data Cleaning Dashboards Data Analysis Customer Segmentation

Operations Executive

Quess Corp Limited

Apr 2021 - Present (4 years 3 months)

Supervised day-to-day operations, client relationships, tasks, systems, and data entry. Maintained accurate records and reports, ensuring data integrity. Provided exceptional client service and support, fostering strong relationships.

Online Research Data Analysis Documentation Excel PowerPoint Report Preparation QA & Data Entry Audit SQL

Education

Degrees, certifications, and relevant coursework

RBVRR Institute of Technology

MBA, Business Analytics

Completed a Master of Business Administration with a specialization in Business Analytics. Developed strong analytical and research skills through coursework and projects.