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KH
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Katie Hiveley

@katiehiveley

I lead retail operations, build high-performing teams, and drive sales and customer loyalty.

United States
Message

What I'm looking for

I'm looking for an opportunity to lead teams, strengthen customer experiences, develop employees, and improve sales and operational performance.

I've led store operations for Pier 1 Imports, Michael Kors, Chico's, Kohl's, and Maurices, driving sales performance and exceptional customer experiences across national retail brands.

At Chico's, I opened a new outlet-center store from pre-opening planning through grand opening and ongoing operations, recruiting and training the team while establishing merchandising, inventory, scheduling, and performance-management systems.

I'm now a business owner at Happy Hearts Childcare, creating structured, nurturing programs for children while maintaining Minnesota nutrition and MN Rule 2 requirements. My background includes recruiting, onboarding, employee relations, compliance, training, payroll control, visual merchandising, inventory management, loss prevention, and KPI management.

Experience

Work history, roles, and key accomplishments

HC
Current

Business Owner

Happy Hearts Childcare

Jun 2019 - Present (7 years 3 months)

Provides a nurturing environment for children of all ages, preparing detailed menus including vegan options compliant with MN DHS nutrition guidelines. Offers structured activities supporting physical, emotional, academic, and social growth.

Education

Degrees, certifications, and relevant coursework

WS

Waterville-Elysian-Morristown High School

High School Diploma, General Studies

2001 - 2005

Completed high school education, earning a diploma.

Tech stack

Software and tools used professionally

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