Kathryn Crumb

Assist with diagnostics and treatment procedures, including cytology collection, radiographs, and allergy testing. Monitor anesthesia and educate pet owners while maintaining accurate medication records and detailed documentation of patient care.

Managed high-volume scheduling and coordinated patient appointments across departments. Communicated complex information clearly, resolved client concerns efficiently, and maintained accurate administrative records with strong attention to detail.

Provided support to staff and clients for parking services, permits, and account management in a fast-paced environment. Guided customers on policies and procedures while handling concerns and escalations professionally and efficiently.

Performed venipuncture, radiographs, anesthesia monitoring, and dental procedures for a variety of species. Educated clients on pet health and follow-up care while managing clinic social media to improve client engagement and communications.

Managed client accounts and supported laboratory services and test inquiries. Interpreted and communicated test-related information accurately while handling high call volumes with professionalism.

Assisted customers with financial transactions, ensuring accuracy and compliance. Managed cash operations with strict attention to detail and delivered efficient, professional customer service as a vault teller.

Processed and evaluated laboratory specimens to ensure integrity and readiness for testing. Maintained accuracy in labeling, sorting, and documentation to support reliable laboratory workflows.

Supervised staff and managed front-end operations, including opening and closing procedures. Resolved customer issues while overseeing daily operations and maintaining high service standards with accurate cash handling.

Associate of Arts in General Studies at Jackson College from 2016 to 2018.

Completed high school education at Clinton High School from 2011 to 2015, earning a High School Diploma.