katherine zm

Handling, assessing, and approving travel insurance claims from first notification to resolution, evaluating liability and negotiating settlements. Maintained accurate records and ensured compliance with policy standards.

Provided SAP BW consultancy services for clients such as Softtek, focusing on ETL development, SAP HANA modeling, and report creation in SAP BW HANA and Analysis for Office.

Handled outbound campaigns and customer requests over the phone or online, building customer relationships and assisting clients while abroad.

Provided office customer service in Spanish and English, including client data handling and research.

Provided SAP consultancy services for clients such as ISA, Colombia's leading electricity utility company. Created and improved reports in SAP BW 4/HANA and Analysis for Office, designed reports in Workbooks and BEX/BW queries, and enhanced BW objects.

Provided SAP consultancy services for clients such as Enable (Ultramar Chile), supporting developers during the build phase, attending to requirements, and supporting/implementing/upgrading BW 7.5.

Developed a portfolio of dashboards, created queries and workbooks, analyzed and designed reports in BW S/4 HANA, and connected with C4C environment. Led a team of 2-3 consultants for report maintenance.

Provided SAP BI consultancy services for multiple clients, creating BEX/BW queries and workbooks, improving data quality, and working with stakeholders to understand project assignments.

Migrated and created reports in Web Intelligence from SAP BusinessObjects 4.1 to 4.2, analyzing use cases for sales and marketing reports, and integrating reports with Finance and CO modules.

Provided SAP Business Objects and BW consultancy for various clients, including creating reports in Web Intelligence and Crystal Reports, performing administration, and enhancing BW objects.

Led two graduate analysts, documented according to ASAP methodology, consulted BusinessObjects 4.0 for maintenance indicators, and maintained SAP NetWeaver Portal and BW reports.

Transformed software for greater functionality and speed, redesigned the database for flexibility, and developed reports in Crystal Report.

Worked as an analyst-developer in a software development company, involved in IT consultancy, software development, and sales.

Supported children and teenagers with home problems, child abuse, and prevention of drug use. Collaborated in spreading actions to rights and duties of children and teenagers.

Trainee systems role at a professional company providing expert advice on state procurement.

Pursued a Master of Business Administration (MBA) with a focus on Leadership, completing the program in 2022.

Earned a Bachelor of Science (BSc) equivalent in Computer and Systems Engineering, completing the program in 2009.