Katerina Koutsoukou

Provide administrative support and general office duties. Maintain website content, upload product information, and create product catalogues.

Provided front-office support, managed customer service, and assisted with student enrollment. Streamlined administrative processes, improving operational efficiency by 20% and increasing course enrollment by 15%.

Managed administrative tasks including e-shop customer service, order processing, and travel planning. Increased customer retention by 25% and contributed to 10% year-over-year growth in e-commerce sales.

Delivered engaging English language lessons and collaborated with other teachers to develop curriculum materials.

Taught English as a second language, focusing on grammar, conversation skills, and exam preparation. Assisted with student records and progress monitoring.

Provided English language instruction to students of varying proficiency levels, fostering a positive learning environment. Coordinated with parents and staff for student development.

Delivered lessons for students of all ages, focusing on building foundational English language skills. Developed and assessed student performance, tailoring teaching methods to individual needs.

Provided excellent customer service in a high-end retail environment and assisted with office management tasks including secretarial duties and filing systems.

Managed guest check-ins, bookings, and inquiries, ensuring high customer satisfaction. Provided administrative support to hotel management.

Performed receptionist duties, handling reservations, check-ins, and guest services in a busy hotel environment.

Provided general information regarding accommodation and assisted with reservations. Supported coordination of events and services for union members.

Certification in Life Coaching & Mentoring from Aegean University, completed in 2017.

Certification in School Psychology from Easy Education Centre, completed in 2017.

Course in Social Anthropology from Aegean University, completed in 2017.

Certification in Psychological First Aid from Aegean University, completed in 2017.

Certificate of Proficiency in English (ECPE) from the University of Michigan, completed in 1997.

Certificate of Secondary Education from High School in Mykonos, completed in 1992.