Karthi Gurusamy
@karthigurusamy
Senior Salesforce Developer with 9+ years building Sales Cloud, Service Cloud, and platform solutions for global enterprises.
IndiaWhat I'm looking for
I’m a dynamic, 8x certified Senior Salesforce Developer with 9+ years of Salesforce experience, focused on designing and delivering Salesforce platform solutions for global enterprises. I’ve worked across organizations with up to 21K users and deployments spanning 109 countries, supporting Application Architect responsibilities where scalability, reliability, and business alignment matter most.
My expertise spans Sales Cloud, Service Cloud, and Platform Developer II Customer Success implementations, backed by deep proficiency in Salesforce Apex, Lightning Web Components (LWC), and Flows. I’m passionate about driving innovation and operational efficiency using cutting-edge Salesforce technologies, including integrations that improve day-to-day business operations during complex change initiatives.
In recent roles, I’ve led agile development and modernization efforts, streamlined delivery by eliminating process bottlenecks, and improved data quality and production efficiency through automation. I’ve also delivered global rollouts and migrations—like moving 21,000 users from legacy CRM to Salesforce—and used platform patterns such as Platform Events, Streaming API, and Change Data Capture to keep systems and users aligned with real-time business needs.
Experience
Work history, roles, and key accomplishments
Integrating a customer success application into Salesforce Lightning Web Components to support day-to-day business operations as part of an M&A initiative. Reviewing and documenting the current technical implementation to enable consolidation of business processes during the merger.
Senior Salesforce Engineer
May 2022 - Feb 2026 (3 years 9 months)
Led agile development and implementation of customer success application requirements in Salesforce, modernizing the tech stack and resolving critical business issues. Automated repetitive tasks, improved production deployment, and enhanced data quality and operational efficiency using Salesforce capabilities.
Optimized Non-Profit Cloud to meet client-specific needs through targeted configurations and customizations. Delivered Salesforce solutions for a multinational investment banking and financial services client using Lightning Web Components (LWC) and Apex to address complex business requirements.
Led the design and delivery of account and user management solutions to improve system efficiency and usability. Directed migration of 21,000 users from a legacy CRM to Salesforce across 109 countries and managed transformation of 30+ million records, including early adoption of LWC and integration with Master Data Management systems.
Led global rollout of Salesforce Service Cloud across the US, UK, and LATAM, delivering multilingual localized support experiences and a customized live chat solution with intelligent routing. Optimized business processes using Salesforce configurations and built real-time data solutions with Platform Events and Streaming API.
Education
Degrees, certifications, and relevant coursework
Anna University
Bachelor of Engineering, Engineering
2012 - 2016
Completed a Bachelor of Engineering at Anna University in Tamil Nadu, India from July 2012 to March 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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