Looking for a job

Karoline Zanetti

@karolinezanetti

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I manage tax operations, financial controls, and risk processes for institutional clients.

Portugal

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What I'm looking for

I'm looking for a role where I can improve banking or finance operations, strengthen controls and compliance, manage complex client processes, and contribute to cross-functional teams.

At BNP Paribas, I manage end-to-end tax compliance for dividend, bond, and equity income across international markets. I review 600+ financial documentation cases monthly, reconcile income payments and refunds, and coordinate with custodian banks to deliver accurate, compliant client transactions.

I also train new team members, improve internal procedures, and help mitigate operational risks. Previously at the British Council, I owned CRM data quality for 300+ records monthly and coordinated operations across customer service, academic, marketing, and facilities teams.

Experience

Work history, roles, and key accomplishments

Current

Corporate Finance Analyst

Current

BNP Paribas

Jun 2025 - Present (1 year 3 months)

Manage end-to-end tax compliance processes for institutional clients, ensuring accurate and timely tax treatment. Handle client requests, prepare tax documentation, and coordinate with custodian banks.

Tax Compliance Financial Control Reconciliations SWIFT Messaging Matrix Internal Banking Software KPI Reporting Process Improvement Stakeholder Management team training

Operations Assistant

British Council

Apr 2024 - Jun 2025 (1 year 2 months)

Owned data quality across 300+ CRM records monthly, achieving over 99% accuracy. Led cross-functional coordination and trained new team members.

CRM Data Quality Cross functional Coordination Operations Management Vendor Management Training Salesforce Microsoft Office 365

Administrative & Customer Support

Elizeu Hair Salon

Feb 2020 - Sep 2023 (3 years 7 months)

Digitalized appointment scheduling and managed customer communication via social media. Analyzed feedback to adjust content strategy, increasing bookings and engagement.

Customer Service Social Media Management Scheduling Data Analysis Facebook WhatsApp Content Strategy