Open to opportunities

Karolina Krol

@karolinakrol

Message

I am a KYC/AML compliance specialist focused on risk mitigation and quality assurance

United Kingdom

Message

What I'm looking for

I’m seeking a mid-level compliance role in KYC/AML, QA or payments where I can reduce risk, improve processes, mentor teammates, and deepen payments and AML expertise within a collaborative, regulated environment.

I am a versatile compliance professional specializing in KYC, AML, and quality assurance within financial services. I progressed from AML/KYC Agent to QA Analyst, executing 200–250 manual transaction checks weekly and performing 50–60 QA reviews across Compliance and Payment Operations.

I bring hands-on experience in payment investigations, SEPA and SWIFT recall processes, chargebacks, onboarding, and fraud investigations, having supported teams across insurance, banking and large contact-centre environments. I focus on strengthening controls, improving processes, training colleagues, and ensuring regulatory compliance while delivering strong customer service.

Experience

Work history, roles, and key accomplishments

Current

KYC/AML Compliance Agent

Current

Bunq

Jan 2024 - Present (1 year 7 months)

Cleared a backlog of KYC/AML investigations and was promoted to QA Analyst, performing 200–250 manual transaction checks weekly and 50–60 QA checks on agents per week. Led due diligence, transaction monitoring and SEPA/SWIFT payment investigations while contributing to policy enhancements.

KYC AML Transaction Monitoring Due Diligence Quality Assurance SEPA Swift Risk Assessment

Onboarding & Compliance Agent

Zego

Apr 2022 - Jan 2024 (1 year 9 months)

Reviewed and processed onboarding applications and conducted due diligence to verify identities and assess customer risk. Monitored activity for suspicious behaviour, escalated fraud cases, performed QA checks, and provided training to improve compliance processes.

KYC EDD Onboarding Fraud Detection Customer Service Quality Assurance SLA Management

Customer Service Specialist

Sky/BT

Apr 2020 - Apr 2022 (2 years)

Delivered sales-focused customer service, handling up to 60 inbound calls per day and consistently meeting KPIs while resolving enquiries on first contact. Supported account administration, escalations, and accurate call logging to improve departmental performance.

Customer Service Sales Support KPIs CRM Time Management Administrative Support

Technical Support Advisor

Teleperformance

Sep 2017 - Mar 2020 (2 years 6 months)

Provided technical support for advertisers using Facebook Ads, troubleshooting ad approvals, billing and delivery issues and escalating complex cases to engineering to minimize campaign disruption. Educated clients on best practices to improve campaign performance.

Technical Support Facebook Ads Troubleshooting Escalation Management Billing Documentation

Contact Centre Advisor

Vodafone

Jun 2015 - Sep 2017 (2 years 3 months)

Managed claims and high-volume customer enquiries, consistently exceeding individual and team KPIs while maintaining accurate records and ensuring regulatory compliance. Assisted in training new team members and collaborated cross-functionally to improve processes.