agnieszka monika
@agnieszkamonika
Detail-oriented financial service professional with KYC expertise.
What I'm looking for
I am a dedicated financial service professional with over 10 years of experience in banking, insurance, and financial compliance. My career has been marked by a proven track record in client onboarding, customer due diligence, regulatory adherence, and risk management. I am now seeking to transition into a Know Your Customer (KYC) Analyst role where I can leverage my strong client-handling and documentation skills in a compliance-focused environment.
Throughout my career, I have provided tailored advice on insurance products while maintaining regulatory standards. My experience includes managing high-value client relationships, conducting thorough customer due diligence, and ensuring compliance with anti-money laundering (AML) and KYC requirements. I pride myself on delivering quality, client-focused service that contributes to long-term retention and operational excellence.
In my previous roles, I have trained staff in KYC and AML procedures, managed escalations, and supported investigations into unusual transactions. My ability to work closely with compliance and financial crime teams has equipped me with the skills necessary to identify suspicious activity and ensure strict adherence to financial compliance procedures.
Experience
Work history, roles, and key accomplishments
Client Handler
Acrisure Insurance Broker
Dec 2023 - Jun 2025 (1 year 6 months)
Provided tailored advice on household and motor insurance products while maintaining regulatory standards. Reviewed clients' policies to ensure compliance and appropriateness of cover.
Insurance Consultant
Howden Insurance
Oct 2022 - Jul 2023 (9 months)
Promoted compliant insurance solutions to clients in line with FCA guidelines. Handled policy renewals and mid-term adjustments, ensuring records and risk profiles were up to date.
Customer Service Representative
Metro Bank
Dec 2019 - Oct 2022 (2 years 10 months)
Managed high-value client relationships, including US Embassy staff, with a strong focus on confidentiality and compliance. Conducted customer due diligence for account openings, including business, personal, and saving accounts.
Team Leader
Small World Financial Service
Oct 2014 - May 2019 (4 years 7 months)
Provided staff training in KYC, AML procedures, and customer support standards. Managed escalations and supported investigations into unusual transactions.
Senior Cashier
Small World Financial Service
Apr 2013 - Oct 2014 (1 year 6 months)
Verified and processed international transactions, ensuring compliance with internal controls. Reviewed documentation for KYC and AML compliance prior to onboarding.
Education
Degrees, certifications, and relevant coursework
University of Bialystok
Master of Arts, Russian Language
Studied Russian language and literature, focusing on linguistic structures, cultural contexts, and historical influences. Developed advanced proficiency in Russian, including grammar, syntax, and conversational skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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