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Karen SandovalKS
Looking for a job

Karen Sandoval

@karensandoval

Customer Service Representative at Concentrix, currently in training for Capital One Banking after supporting Cigna Healthcare Insurance.

United States
Message

At Concentrix, I currently work as a Customer Service Representative for Capital One Banking and am in training. Previously, I supported Cigna Healthcare Insurance, using Facets and Dentaque.

As a Hygiene Assistant: DA I at Henderson Lane & Associates, I used Denticon and Dentiray, took impressions, applied fluoride, and held X-ray certification.

At East Carolina University’s Microbiology Dept., I worked as a Microbiology Lab Assistant, gaining autoclave experience and performing sterilization procedures while obtaining different bacterias.

Experience

Work history, roles, and key accomplishments

CB
Current

Customer Service Representative

Concentrix: Capital One Banking

May 2026 - Present (6 months)

Currently in training for a customer service role supporting Capital One Banking.

CI

Customer Service Representative

Concentrix: Cigna Healthcare Insurance

Mar 2025 - Mar 2026 (1 year)

Provided customer service for Cigna Healthcare Insurance, using Facets and Dentaque, with strong communication skills for a remote role.

ED

Microbiology Lab Assistant

East Carolina University: Microbiology Dept.

Sep 2022 - May 2025 (2 years 8 months)

Assisted in microbiology lab, performing sterilization and autoclave procedures for different bacteriological experiments.

HR

Waitress/Cashier

Henderson Mexican Restaurant

Jun 2021 - May 2024 (2 years 11 months)

Provided great customer service and communication skills while working under pressure.

HA

Hygiene Assistant: DA I

Henderson Lane & Associates

Aug 2023 - Mar 2024 (7 months)

Assisted with dental hygiene procedures including impressions and fluoride application, using Denticon and Dentiray, and certified in X-ray.

Denticon
Dentiray
Xray
Impressions
Fluoride Application
Chair Side Manners

Education

Degrees, certifications, and relevant coursework

Richmond Community College logoRC

Richmond Community College

Transfer Course, General Studies

Completed a transfer course at Richmond Community College in May 2025.

East Carolina University logoEU

East Carolina University

Bachelor of Science, Science

Earned a Bachelor of Science from East Carolina University in May 2025.

NU

NC Dental U

Dental Assistant Certification, Dental Assisting

Certified as a Dental Assistant from NC Dental U in December 2022.

Vance-Granville Community College logoVC

Vance-Granville Community College

Associate in Science, Science

Earned an Associate in Science from Vance-Granville Community College in May 2020.

SS

Southern Vance High School

High School Diploma, General Studies

Earned a high school diploma from Southern Vance High School in June 2018.

Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

40k+ USD

Job categories

Dental Assistant
Hygiene Assistance
Microbiology Lab Assistance

Skills

Customer ServiceDental AssistingMicrobiologySterilizationAutoclave Operation
Radiology Certification X Ray Certification
Impressions
Fluoride Application
Facets
DentaQuest
Denticon
Dentiray
RStudioPythonJupyter

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