Open to opportunities

Karen De Guzman

@karendeguzman

Administrative Assistant with 2+ years’ office support experience, ensuring accurate records, efficient document management, and timely client responses.

Philippines

Message

What I'm looking for

I’m looking for a role where I can support daily office operations, manage documents and records accurately, respond to client inquiries promptly, and help keep systems organized—while continuing to learn new tools and improve processes.

I’m a reliable, detail-oriented Administrative Assistant with over 2 years of experience in office support, document management, and records organization. I’m comfortable handling high-volume daily tasks accurately and on time, with strong written and verbal communication in English.

In my current role as Branch Service Assistant at Cocogen Insurance, Inc., I process around 15 transactions daily, handle client inquiries by phone, email, and OS Ticket, and coordinate renewals and amendments to ensure documents are complete before final processing. I also maintain organized filing systems so records are easy to find and ready for review.

Previously, as an Office Clerk at Prudential Guarantee and Assurance, Inc., I processed over 50 documents daily and ensured submissions were accurate and on time. Earlier, during my internship at City College of Angeles, I built and updated a tracking dashboard for KPI monitoring through structured data entry and reporting—work that reinforced my focus on meeting deadlines under pressure.

Experience

Work history, roles, and key accomplishments

Current

Branch Service Assistant

Current

Cocogen Insurance, Inc.

Jan 2026 - Present (6 months)

Processed approximately 15 transactions daily with accuracy and on-time completion, supporting client inquiries via phone, email, and OS Ticket. Coordinated renewals and amendments, verified documents for completeness and correctness, and maintained an organized filing/records system.

Transaction Processing Client Inquiries OsTicket Renewals Document Review Document Management Organized Records Email Management Google Workspace CRM Systems

Office Clerk

Prudential Guarantee and Assurance, Inc.

Apr 2024 - Jan 2026 (1 year 9 months)

Processed 50+ documents daily, including new policies, renewals, and amendments, ensuring submissions were accurate and completed on time. Handled client messages, logged and responded on schedule, and supported daily administrative tasks while keeping records and filing systems organized.

Document Processing Document Review Document Management Client Message Handling Email Management Phone Support Google Workspace CRM Systems

Intern

City College of Angeles

Mar 2023 - Jun 2023 (3 months)

Built and updated a tracking dashboard for monitoring key performance indicators through regular data entry and reporting. Completed internship tasks on time while managing multiple priorities and working with a team from start to finish on a structured project.

KPI Reporting Tracking Dashboard Support Data Entry Reporting