Open to opportunities

Kamsi Vivian

@kamsivivian

Detail-oriented, tech-savvy Virtual Assistant delivering customer service, scheduling, and admin support for remote teams.

Nigeria

Message

What I'm looking for

I’m looking for remote work where I can support customer enquiries, manage calendars and appointments, and deliver organized admin assistance. I want a role that values clear communication, attention to detail, and reliable collaboration across time zones.

I’m a detail-oriented, tech-savvy Virtual Assistant with hands-on experience supporting customers through fast, accurate communication. I focus on appointment scheduling, administrative support, and remote team collaboration.

Currently, I support client communications and consultation bookings at Ameiz Institute, an education and travel consulting company. I answer inbound calls professionally, handle high-volume enquiries about language courses and certification programs, and coordinate consultation appointments with careful calendar management.

I also write email responses to website leads, crafting clear, persuasive messages that keep prospects engaged and moving toward booking. I resolve client concerns with a calm, helpful tone and maintain organised records of interactions and bookings to support smooth follow-up and team coordination.

Previously, I completed a remote data entry contract at Springboard, working within a distributed team. I performed accurate, high-volume data entry, tracked working hours and daily output using Clockify and a Google Sheets productivity tracker, and coordinated via Slack while reviewing records for accuracy.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Ameiz Institute

Apr 2025 - Present (1 year 5 months)

Handled inbound calls and email enquiries about language courses, certification programs, and travel consultation services. Scheduled consultation appointments, maintained organised client records, and collaborated with internal teams to support a consistent customer experience.

Customer Service Call Handling Appointment Scheduling Calendar Management Email Management Lead Follow Up Record keeping Client Communication Google Workspace Google Calendar

Data Entry Specialist (Remote Contract)

Springboard

Apr 2026 - Aug 2026 (4 months)

Completed structured remote-work training and performed high-volume, accurate data entry within quality and turnaround standards. Tracked working hours and output using Clockify and Google Sheets, coordinated with a distributed team via Slack, and flagged discrepancies for correction.

Data Entry High Volume Data Entry Quality Assurance Clockify Google Sheets Slack Remote Collaboration Written Communication

Education

Degrees, certifications, and relevant coursework

BYU Pathway Worldwide

Bachelor of Science, Applied Health

2024 -

Pursuing a Bachelor of Science in Applied Health, building research, analytical, and communication skills.

BYU Pathway Worldwide

PathwayConnect Certificate, Teamwork & Collaboration

2024 - 2024

Activities and societies: Coursework included teamwork and collaboration, goals and time management, decision making, quantitative reasoning, leadership, and learning strategies.

Completed the PathwayConnect coursework covering teamwork and collaboration, goals and time management, decision making, quantitative reasoning, leadership, and learning strategies.

Alison

Diploma in Customer Service, Customer Service

2024 -

Activities and societies: Covered customer service fundamentals, advancing customer service programs, client communication, using feedback to improve service quality, and applying standards in hospitality and retail settings.

Completed a Diploma in Customer Service covering fundamentals of business customer service, effective client communication, and using feedback to improve service quality.