At Outerspace, I led a team of field agents supporting customer onboarding, transactions, and day-to-day service for MoMo Agent Banking. I handled escalations and coordinated resolutions, and training and onboarding new agents contributed to a 30% increase in team productivity.
At Kadick Integrated (Fintech), I oversaw agent-network operations and customer-facing activities for financial products. I recruited and trained 20+ field agents and supported them in meeting customer service performance targets.
At TPFC Tech, I coordinated field activities and customer-facing operations for technology products. I tracked KPIs and maintained 100% reporting compliance while helping identify and resolve customer and operational issues.
In my current remote role at Atlas Capture, I review and label video data for AI/ML workflows, perform quality checks, and maintain accurate work records. My experience also includes customer support across email, live chat, and voice channels, using Zendesk, Trello, Google Workspace, and Microsoft Office.
