justin johnson

Engineered end-to-end Jenkins CI/CD pipelines integrating Docker and Helm across dev, staging, and production, cutting deployment cycle time by 25% and eliminating configuration drift. Architected reusable multi-cloud Terraform and Ansible modules for AWS and GCP and optimized Kubernetes workload scheduling on Amazon EKS to reduce cloud compute costs by 20%.

Delivered end-to-end cloud infrastructure, CI/CD automation, and full-stack applications for multiple concurrent clients. Owned the delivery lifecycle for React and Node.js web applications, including containerized AWS deployment and automated CI/CD with zero manual release overhead.

Reduced deployment failures by 30% by designing and implementing automated CI/CD pipelines enabling multiple production releases per week. Improved security posture by embedding automated vulnerability scanning and secrets detection into CI/CD pipelines and built React front-end components and Node.js REST APIs for internal web applications.

Directed a multi-line-of-business operation of 900+ agents across diverse service channels and improved SLA attainment by 15% by using analytics to identify and eliminate systemic bottlenecks. Reduced MTTR through cross-functional incident response and strengthened governance posture by aligning operational reporting with ISO 27001 requirements across multiple business units.

Managed 176 agents and designed training programs that increased cross-sell close rates by 30%. Improved SLA visibility and reduced incident frequency by deploying real-time KPI reporting dashboards and partnering with IT to implement proactive system monitoring alerts.

Completed a Full Stack Engineering training program (listed as Bell University / Codecademy).

Completed training in Project Management, Business Operations, and Data Analytics via Microsoft Learn.