Julio Madrid
@juliomadrid
I protect marketplace and platform integrity through high-volume Trust & Safety operations.
ChileWhat I'm looking for
I'm supporting Trust & Safety and AI operations at Unitary AI, reviewing high-volume cases across marketplace, review, automotive, and creator-platform programs.
I've maintained 97%+ weighted average accuracy across 51,000+ reviewed tasks while meeting productivity, AHT, SLA, accuracy, and quality targets.
I investigate scams, phishing, account takeover, counterfeit goods, harassment, prohibited listings, and other platform abuse. My work includes enforcing Wallapop marketplace policies, validating CarGurus pricing compliance, and verifying Trustpilot review authenticity.
I also moderate high-severity Substack content, train and onboard reviewers, participate in policy calibrations, and apply guideline updates across changing policy frameworks.
Experience
Work history, roles, and key accomplishments
Trust & Safety & AI Operations Specialist
Unitary AI
Dec 2024 - Present (1 year 9 months)
Review high-volume Trust & Safety cases using client-specific policies and automated findings. Maintained 97%+ weighted average accuracy across 51,000+ reviewed tasks and supported multiple client programs.
Education
Degrees, certifications, and relevant coursework
DUOC UC
Bachelor's Degree, Software Development Engineering
2026 -
Pursuing a Bachelor's Degree in Software Development Engineering at DUOC UC, Santiago, Chile, expected completion in August 2026.
High School Diploma/ Secondary Education
High School Diploma, General Studies
Completed secondary education in Venezuela.
Tech stack
Software and tools used professionally
Availability
Location
ChileAuthorized to work in
Job categories
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