Juliana Bertini

Logistics Lead | E-Commerce & Amazon FBA/AWD + TikTok FBT Operations.

Managing shipments for e-commerce companies, including Amazon FBA and AWD, TikTok FBT and third-party warehouses (3PLs). Skilled in organizing inbound and outbound shipments, resolving delivery issues, and ensuring compliance with Amazon's/TikTok shipping standards. Known for maintaining accurate records, meeting deadlines, and

- Managing the customer service, trained junior staffs, organised workflow during busy shifts;
- Responding quickly and proactively to customers concerns;
- Trained new team members;
- Maintained calm workspace, good customer flow and leading the team.

- Analised datas and prepared reports, dashboard monitoring KPIs ensuring a good relationship between company and customer via CRM;
- Coordinated and monitored the transport process steps with the shipper by system, email and/or telephone, resolving non-conformities during the delivery process;
- Managed the customers B2B tickets via Zendesk;
- Trained new team members and coordinated the new cust

- Coordinated multiple tasks related to imported and exported orders, international shipment planning guarantee international trade laws and customs regulations via SAP;
- Followed up closely with freight forwarders, customs brokerage, shippers, carriers, suppliers, warehousing facilities, and internal team members keeping the delivery time and product quality.
- Reviewed and approved documents an

- Budgeting for products and services, price negotiating and delivery times with suppliers and transporters;
- Managed shipping and receiving products, distribution, transportation, order fulfillment and monitoring deliveries;
- Supervised the storage, picking, packaging and shipping products operations;
- Maintained alignment customers and carriers, route and cost optimization and shorter time be

- Registered product codes in the system.
- Monitored budget and inventory control.

- Organized the requests for products with suppliers.
- Followed up on the release of shipments with customs clearance.
- Tracked the arrivals and departures within the shipping department.

Exchange English Program and worked as an aupair.