At JCTECHY, I maintain 99.9%+ uptime across three DB2 and Informix production databases through proactive monitoring, automated backups, and performance tuning. I also developed troubleshooting runbooks that reduced incident resolution time by 80%.
At IBM, I supported Latin American enterprise customers with DB2 and Informix database issues, resolving critical support tickets under SLA requirements. I paired technical root-cause analysis with clear client communication.
Earlier, at IBM and Informix Software Colombia, I delivered database architecture demonstrations and proof-of-concepts for enterprise clients. I hold IBM database certifications and bring hands-on experience in database administration, recovery, and migrations.
