Juana Sanchez Mosquera

JM

Open to opportunities

Juana Sanchez Mosquera

@juanasanchezmosquera

Language- and culture-focused professional with customer success and recruiting experience.

What I'm looking for

I’m looking for opportunities to apply my language and cultural knowledge while supporting strong customer outcomes. I want a results-focused team where I can use my communication, leadership, and empathy to grow through new challenges.

I’m passionate about human interactions, languages and travel, with a natural aptitude for languages and communication. I love immersing myself in new cultures and challenges, bringing a global mindset and a focus on results to every role I take on.

In my work experience, I’ve built strengths in customer-facing communication and leadership, including Customer representative and Chief Commercial Officer responsibilities. Most recently, I’ve been working remotely as a Recruiter and Manager of Customer Success, applying my attention to detail, problem solving, and empathy to support teams and deliver strong outcomes.

Experience

Work history, roles, and key accomplishments

SH

Current

Recruiter and Customer Success

Current

Shiftredi

Aug 2025 - Present (9 months)

Recruit and manage customer success remotely, combining customer-focused communication with leadership to support retention and client outcomes.

Recruiting Customer Success Management Leadership Interpersonal Communication Problem Solving Attention To Detail Empathy Critical Thinking Spanish English

CL

Personal Assistant

Content Lounge

Jan 2023 - Jan 2025 (2 years)

Provided personal assistant support for the CFO at Content Lounge in Munich, coordinating daily communication with attention to detail and professionalism.

Administrative Support Attention To Detail Interpersonal Communication Empathy Critical Thinking Problem Solving Flexibility English German

BL

Chief Commercial Officer

Business Solutions Ltda

Jan 2022 - Jan 2023 (1 year)

Led commercial functions as Chief Commercial Officer, driving results through leadership, clear communication, and a customer-focused approach.

Leadership Interpersonal Communication Critical Thinking Problem Solving Attention To Detail Empathy Spanish English Flexibility

KS

Customer Representative

Km2 Solutions

Feb 2021 - Jan 2022 (11 months)

Served as a customer representative for Business Solutions, handling customer needs and resolving issues to support day-to-day business operations.

Customer Service Interpersonal Communication Problem Solving Attention To Detail Empathy Critical Thinking Spanish English Flexibility

Education

Degrees, certifications, and relevant coursework

VM

Volkshochschule Munich

German language

2024 - 2024

Activities and societies: Eight levels of German language.

Completed eight levels of German language training in 2024.

BD

BG Porcial Spittal an der Drau

German language

2019 - 2020

Activities and societies: Basic German courses.

Completed basic German courses in 2019–2020.

CA

Centro Colombo Americano

English language

2017 - 2018

Activities and societies: Ten intensive English courses.

Completed 10 intensive English courses from 2017 to 2018.

MH

MonteHelena HighSchool

Completed high school in 2017.

Tech stack

Software and tools used professionally

Remote

X++

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