Open to opportunities

Joy Quintino

@joyquintino

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Licensed educator and experienced teacher focused on student development and academic excellence.

Philippines

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What I'm looking for

I am looking for a College Professor role where I can mentor students, contribute to curriculum and academic programs, and grow within a collaborative, student-centered institution.

I am a licensed educator and dedicated public school teacher with three years of classroom experience and a proven record of fostering student growth. I design engaging, K–12-aligned lessons that develop business, finance, and entrepreneurial skills for senior high students.

My background spans education leadership and customer-facing roles: I have served as Teacher II (ABM), Assistant Senior High School Principal, and remote Team Lead managing customer service teams, coaching agents, and improving processes. I bring strong communication, technical support, sales, and administrative skills to academic environments.

I hold a Master of Divinity (Cum laude), partial MBA coursework, and a BS in Hotel and Restaurant Management (Cum laude). I am seeking a College Professor position where I can contribute to academic excellence, mentor students, and actively participate in the institution's academic community.

Experience

Work history, roles, and key accomplishments

Current

Teacher II - ABM

Current

DepEd Tarlac Province

Oct 2022 - Present (3 years)

Teach ABM subjects aligned with K–12 curriculum, design engaging lessons, and guide students in business, finance, and entrepreneurship to improve practical skills and academic performance.

Curriculum Design Lesson planning Business Education Classroom Management Educational Technology Mentoring

Customer Service Team Lead

The Credit Pros Intl Corp.

Feb 2020 - Sep 2025 (5 years 7 months)

Supervised a remote customer service team, coached agents, managed call flow and scheduling, and maintained performance reports to meet productivity and quality targets.

Team Leadership Coaching performance reporting Scheduling Process Improvement Escalation Management

Assistant Adult Animator

Costa Diadema Cruiseship

Apr 2019 - Dec 2019 (8 months)

Assisted in planning and hosting entertainment and recreational programs for adult guests, promoting engagement and ensuring enjoyable onboard experiences.

Event Coordination Public Speaking Customer Service Teamwork

Assistant Senior High Principal

St. Nichole’s Technical School Inc.

Jun 2018 - May 2019 (11 months)

Supported senior high school administration in academic leadership and operations, contributing to curriculum implementation and student discipline during the 2018–2019 school year.

School Administration Academic Leadership Policy Implementation

Sales Representative (CSR-1)

Convergys Clark

Jan 2017 - Jun 2017 (5 months)

Handled inbound customer inquiries and resolved software issues while achieving top sales targets through effective communication and product recommendations.

Customer Support Sales Upselling Active Listening CRM Troubleshooting

Technical Support Representative

Arvato Bertelsmann

Mar 2015 - Dec 2016 (1 year 9 months)

Provided technical support for Microsoft Surface and mobile devices via voice and chat, diagnosing hardware/software issues and maintaining high first-call resolution rates.

Technical Support Troubleshooting Microsoft Surface Mobile Chat Support

Technical Support Representative

Sutherland Global Services

Nov 2013 - Dec 2014 (1 year 1 month)

Delivered technical support for Microsoft Windows, resolved software and system issues, and maintained high customer satisfaction while handling high inbound call volumes.

Troubleshooting Customer Satisfaction Inbound Problem Solving Technical Documentation