Joy Itsindo

Support large-scale event operations by managing crowd flow, verifying tickets, and monitoring access points. Uphold safety protocols while providing clear guidance and a high standard of customer service to attendees.

Delivered friendly, efficient customer service at the till and on the shop floor, assisting with queries and ensuring a positive experience at Co-op. Replenished stock and maintained high store standards, ensuring shelves were well-presented and organised.

Organised and replenished stock across various departments to ensure shelves were fully stocked before store opening. Maintained inventory accuracy and supported back-of-house operations, contributing to efficient product flow.

Temporarily supported daily operations in a fast-paced leisure venue during peak season. Provided efficient service at customer touchpoints, ensuring a smooth and enjoyable experience.

MSc Marketing from Cardiff University, focusing on marketing strategy, consumer behaviour, brand management, digital marketing, and marketing analytics.

Bachelor of Arts with Honours in Business and Management (Marketing) from Cardiff Metropolitan University, focusing on marketing strategy, consumer behaviour, and digital marketing.