Joycelyn Wheeler
@joycelynwheeler
Church client success and ministry operations at Beyond the Walls DMV, using Planning Center to support church teams and their work.
United StatesWhat I'm looking for
At Beyond the Walls DMV, I use Planning Center, Eventbrite, and Clearstream to support ministry operations and show volunteers and staff how to use these tools. I plan and run ministry events, including the 2026 Worship Night at the Bowie Center for the Performing Arts.
I respond to member requests from first contact through follow-up and resolution, and lead and schedule a volunteer team. After spending five years training and supervising customer-facing teams, I bring a church-office view of what ministry clients need.
Experience
Work history, roles, and key accomplishments
Director of Ministry Operations
Beyond the Walls DMV
Sep 2023 - Present (3 years 1 month)
Directs remote operations for a DMV ministry, managing 50+ events annually and a volunteer team of 10-15. Responds to 50+ weekly requests and trains staff on Planning Center, Eventbrite, and Clearstream.
Led daily shift operations including staff coverage, guest inquiries, service escalations, and inventory support.
Shift Supervisor & Trainer
Corner Bakery Café
Jan 2011 - Dec 2015 (4 years 11 months)
Supervised shift teams and trained new staff on procedures, service standards, and guest care.
Supported the Office of Information Technology & Communications by coordinating meetings and calendars, preparing correspondence, and maintaining confidential records.
Education
Degrees, certifications, and relevant coursework
Ashford University
Degree in progress, Business Administration
Pursuing a degree in Business Administration.
University of Maryland Eastern Shore
Degree in progress, Business Administration
Pursuing a degree in Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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