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Joyce Kamau

@joycekamau

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I improve retail ERP adoption, invoicing accuracy, and frontline user support.

Kenya

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What I'm looking for

I'm seeking an ERP implementation, payable, invoice processing, Dynamics 365 POS training, support, or customer success role in a remote, hybrid, or digitally enabled environment.

At Naivas Limited, I support Project Kozi by coaching retail teams on Microsoft Dynamics 365 Commerce and Finance & Operations.

I deliver virtual and in-store training on POS workflows, loyalty management, inventory controls, cash management, reconciliations, end-of-day procedures, and retail reporting. I also provide first-line functional support during system adoption and go-live readiness.

Previously, I processed and reconciled vendor invoices against Goods Received Notes, verified documentation, posted invoices, and resolved discrepancies to keep central invoicing accurate and timely.

I began by strengthening goods-receiving and inventory operations through delivery verification, discrepancy documentation, returns management, and stock-handling support. I bring practical retail systems experience, process discipline, and a focus on helping users transition confidently to new workflows.

Experience

Work history, roles, and key accomplishments

Current

Store Coach – Project Kozi (Microsoft Dynamics 365)

Current

Naivas Limited

Jan 2026 - Present (8 months)

Improved adoption of Microsoft Dynamics 365 Commerce and Finance & Operations by coaching retail teams on system functionality, transaction workflows, and operating procedures. Delivered virtual and in-store coaching and first-line functional support, helping teams navigate POS and back-office processes during system adoption.

Microsoft Dynamics 365 Dynamics 365 Commerce Dynamics 365 Finance POS Operation User Training Change Management Functional Support Go Live Support Retail Operations Cash Management Reconciliations End Of Day Procedures Voucher Management Sales Reporting Troubleshooting Stakeholder Engagement

Data Entry – Central Invoicing

Naivas Limited

Apr 2023 - Jan 2026 (2 years 9 months)

Processed and reconciled vendor invoices against Goods Received Notes (GRNs), supporting accurate, timely central invoicing. Retrieved GRNs, verified supporting documentation, and posted vendor invoices while maintaining accuracy in daily invoice processing.

Invoice Processing Accounts Payable Invoice Reconciliation Data Entry Document Management Record keeping Vendor Management Financial Records Workflow Management Excel

Double Checker

Naivas Limited

Dec 2019 - Mar 2023 (3 years 3 months)

Improved accuracy of goods-receiving operations by verifying deliveries against purchase orders and identifying discrepancies before items entered inventory. Verified received goods against purchase orders, supporting accurate inventory records and adherence to receiving procedures.