Joty Kumari

I’m a Quality Engineering Analyst with almost 4 years of experience supporting enterprise IT operations at Accenture. I focus on UserAccess Management, service delivery controls, and process compliance while partnering with business and technical stakeholders.

In my roles for enterprise clients, I managed user access provisioning, modification, and de-provisioning through ServiceNow, ensuring adherence to organizational approvals and SLA requirements. I also maintained accurate identity and access records and coordinated access requests for enterprise applications.

I coordinated Change Management activities and supported controlled implementation of production changes by participating in CAB discussions. I investigated and resolved incidents, service requests, and operational issues while maintaining service quality and SLA compliance.

I prepare operational MIS reporting and maintain documentation, knowledge articles, and process records to support governance, compliance, and audit readiness. I’m now seeking to transition into Technology Risk and IT Audit by leveraging my analytical, problem-solving, and enterprise support experience.