At ClickUp Philippines, I supported global SaaS customers through chat, email, and customer success workflows. I troubleshot product and account concerns while helping customers use the platform effectively.
At HelpFlow International, I provided multi-channel support and issue resolution for international clients, including technology retail businesses. I also assisted with service concerns and sales-related workflows.
At Wells Fargo International, I handled banking customer concerns while maintaining compliance, account security, and service quality. I also provided specialized assistance with the Wells Fargo mobile application.
At Acquire BPO - RingCentral, I delivered advanced VoIP and cloud communications support and resolved escalated issues involving IP phones, connectivity, and networking. Earlier, at Concentrix / Convergys Megamall, I provided Tier 2 troubleshooting for Windows, hardware, software, and connectivity concerns.
