Joshua Success

Act as the primary contact for residents/customers, addressing inquiries, concerns, and complaints. Provide information, resolve issues, coordinate services or maintenance, and maintain accurate records.

Delivered ICT lessons, coding, and computer literacy training to students. Prepared lesson plans, practical exercises, and assessments in line with curriculum, and maintained computer lab systems.

Prepared and edited various letters, reports, and memos. Arranged meetings and appointments for the Director/MD, performed administrative and clerical tasks, and coordinated repairs to office equipment.

Organized, maintained, and managed class systems in proper working condition. Managed and monitored student behavior, and developed and implemented lesson plans and classroom activities.

Troubleshot and repaired hardware, operating systems, and applications. Monitored and maintained system hardware and installations.

Determined and troubleshooted technology services for staff. Assisted in accounting and office related activities, and oversaw ICT gadgets and network problems.

Analyzed customer feedback and provided strategic direction to improve overall rating. Oversaw check-in and check-out procedures, reservations, and financial transactions, and prepared customer service summary reports.

Completed the Jobberman Soft Skills certification in 2020.

Activities and societies: Secretary of my CDS group (SDG).

Completed the National Youth Service Corps program in 2020.

Activities and societies: Course Rep; Treasurer of Nacos Benpoly Chapter; Member of school of technology; Group Project Leader / Software Developer, Computer Science Department.

Completed a Higher National Diploma in Computer Science from Benue State Polytechnic, Ugbokolo in 2019.

Obtained the West African Senior School Certificate (WASSCE) from Government Science Secondary School, Wamba in 2006.

Earned a Certificate of Excellence in Human Resources and Skill Acquisition.