Open to opportunities

Joshua Kirabo Kisaku

@joshuakirabokisaku

Message

I build full-stack and AI-assisted products while improving enterprise IT support workflows.

Uganda

Message

What I'm looking for

I'm looking to build reliable full-stack and AI-assisted products, improve real-world workflows, and collaborate across engineering, support, and product teams.

I've built and improved AI-powered support products at Arizona State University Tech Hub, including Project AVA and TechHub Bot, while validating responses, refining prompts, and automating walk-in support triage through Slack-integrated ticketing.

Across Pearl Accounting Solutions, Tellistic Technology Services, Grand Canyon Education, and Kisaka and Company, I've delivered cloud and desktop applications, front-end interfaces, IT automation, and reliable technical support. My projects include NextStep, an ADHD schedule-management app built with Next.js, Java, Spring Boot, PostgreSQL, GCP, pgvector, and Together AI; a Technical Documentation Generator for undocumented codebases; and an offline-first rent ledger application.

Experience

Work history, roles, and key accomplishments

Current

Lead Tech Consultant

Current

Arizona State University Tech Hub

Apr 2026 - Present (4 months)

Improved production readiness of Project AVA, ASU's classroom support chatbot, by validating AI-generated responses and submitting structured feedback. Red-teamed internal support tools and refined prompt instructions to improve student-facing AI support quality.

AI Validation Red Teaming Prompt Engineering Technical Support

Software Developer

Pearl Accounting Solutions

Jun 2026 - Aug 2026 (2 months)

Supported migration of a Java Spring Boot SACCO platform to the cloud and built an AI-assisted Python development workflow. Developed a Technical Documentation Generator using Electron.js and Together AI, and introduced GitHub and Agile workflows.

Java Spring Boot Python Electron TypeScript JavaScript Together.Ai GitHub Jira Taiga Agile

Tech Consultant

Arizona State University Tech Hub

Sep 2025 - Apr 2026 (7 months)

Provided frontline IT support to students, alumni, faculty, and staff across various platforms and systems. Co-developed TechHub Bot on ASU CreateAI Lab and built a Slack-integrated check-in system to reduce walk-in bottlenecks.

IT Support Troubleshooting Automation Documentation

Software Developer

Tellistic Technology Services

Jul 2024 - Feb 2025 (7 months)

Delivered front-end interfaces for internal tools using HTML and front-end frameworks for SharePoint websites. Created wireframes and design iterations from product requirements, collaborating with developers to meet milestones.

HTML Front End Developer SharePoint Wireframing UI Design Collaboration

Information Technology Support Analyst

Grand Canyon Education

Oct 2021 - Apr 2024 (2 years 6 months)

Restored system access for over 500 faculty, staff, and students by triaging and root-causing issues across Windows and macOS. Automated recurring diagnostics with PowerShell scripts and supported onboarding and offboarding processes.

IT Support Troubleshooting Windows MacOS Active Directory PowerShell MDM

IT Support Specialist

Kisaka and Company, Certified Public Accountants

Dec 2019 - Nov 2020 (11 months)

Provided walk-up IT support to auditing staff, resolving workstation, software, and printer issues. Built hiring software to digitize recruitment workflows and redesigned the company website. Modernized office IT by deploying Active Directory and Google Workspace.

IT Support Troubleshooting Software Development Web Design Active Directory Google Workspace