At Individual Advocacy Group LLC, I troubleshot hardware and software problems, set up and repaired user equipment, and installed new hardware and software for users.
I evaluated LAN and WAN performance to check availability and speed, identify network problems, and help maintain network and computer system security.
As an IT Service Desk Specialist with ABBTECH Professional Resources Inc. on an IRS contractor position, I supported end-users and documented issues in ServiceNow and ITSM. I troubleshot Microsoft 365 apps, managed Active Directory accounts, and developed standard operating procedures for common IT tasks.
