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Joseph Omusitia

@josephomusitia

HR and data analytics professional in collections operations who analyzed overdue accounts to prioritize follow-up and escalation.

Kenya

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What I'm looking for

I’m pursuing HR roles, including HR internships and administration; HR and people analytics roles; and junior data, reporting, and operations analyst roles. I’m open to remote roles that accept applicants based in Kenya.

At Calm Recoveries Limited, I worked overdue accounts in a collections operation, using Excel to analyze long-unpaid accounts and prioritize follow-up. I recorded contact outcomes in Valiant Collect CRM and escalated disputed accounts to supervisors.

During my HR Attachment at Mama Lucy Kibaki Hospital, I maintained personnel and correspondence records, calculated locum payments and staff leave in Excel, and supported onboarding.

I’ve built portfolio demonstrations using synthetic data: an e-commerce retention and churn analysis with SQL and Power BI, and a recruitment funnel and sourcing analysis with Power Query, DAX, and Power BI.

My portfolio also includes a SACCO loan-delinquency and collections case study. I hold a Diploma in Human Resource Management from Railway Training Institute and am an Associate Member of the Institute of Human Resource Management.

Experience

Work history, roles, and key accomplishments

Data & Collections Operations Agent

Calm Recoveries Limited

Sep 2025 - Apr 2026 (7 months)

Worked overdue accounts in a high-volume collections operation, handling about 60 outbound calls a day.

- Used Excel to analyze long-unpaid accounts, flag high-risk balances and prioritize follow-up.
- Recorded call outcomes and notes in the Valiant Collect CRM after each contact, keeping account histories accurate for consistent follow-up and escalation.
- Flagged disputed accounts as exceptions

HR Attachment, Human Resource Department

Mama Lucy Kibaki Hospital, Embakasi, Nairobi

Sep 2024 - Dec 2024 (3 months)

Maintained accurate personnel and correspondence records for a 200+ employee hospital workforce, filing HR documents and typing official correspondence (referral letters, memos, medical reports) to keep records complete, organized, and easy to retrieve.

Processed locum (relief staff) payment calculations and staff leave computations in Excel for the HR department, providing accurate figures that