Joseph Boley

• Oversees the Processing email, answering and directing customer issues regarding paperwork.
• Conduct bi-monthly team meetings.
• Oversees the Processing email, answering and directing customer issues regarding paperwork.
• Oversees the results reporting process throughout each stage for medical paperwork
• Processes results of services provided to clients as needed to support the processing

• Developed a database inventory system project built within Microsoft Access, leading to easier access
to maintain inventory within the organization
• Researched and Developed Python programs for facility usage, specializing in front-end programs for
director usage.
• Reported back to supervisor to receive day-to-day tasks and responsibilities.
• Researched and reviewed information in suppor

· Responded to telephone inquiries and complaints following standard operating procedures.
· Assisted with training and mentoring new team members.
· Addressed customers courteously using suitable methods and problem-solving skills.
· Logged details of customer service calls in computer system following correct protocols.
· Processed orders, returns, and exchanges in an accurate and efficient

· Followed all safety protocols while handling money.
· Developed and maintained a positive working relationship with customers.
· Supervised others and provided on-the-job training.
· Trained new cashiers in the use of cash registers and processing payments.
· Monitored self-checkout stations to assist customers and resolve register problems.
· Processed payments, returns, and exchanges.
·

Operated cash register and accurately processed payments, returns, and exchanges.
· Handled customer complaints and inquiries in a courteous and efficient manner.
· Assisted with training and mentoring new team members.
· Provided excellent customer service by greeting customers and offering assistance.
· Used POS system to complete purchases for customers.
· Processed customer orders and ensu

Oct 2026

Oct 2026

Oct 2026

Oct 2026

Apr 2025

Apr 2025

Apr 2023

Apr 2023

Apr 2023

Dec 2022

Dec 2022

Sep 2022