Open to opportunities

Jose Perez

@joseperez1

IT Support Specialist experienced in hardware troubleshooting, Active Directory, M365, and proactive system maintenance.

Nicaragua

Message

What I'm looking for

I'm looking for IT Technical Support opportunities where I can apply troubleshooting, IT operations, routing and switching experience to contribute to organizational goals while gaining valuable industry experience.

Detail-driven Systems Engineer and IT Support Specialist with a passion for continuous learning and modern tech. Proven track record in troubleshooting complex software/hardware issues, managing Microsoft 365 environments, and maintaining system integrity with high accuracy. Fluent in communicating across technical and non-technical teams, combining strong multilingual abilities with a solution-oriented mindset to deliver efficient remote support. Focused on continuous professional development, personal wellness, and optimizing IT infrastructure for growing organizations.

Experience

Work history, roles, and key accomplishments

Current

Go High Level Specialist

Current

MyDigitalKing Marketing

Jan 2026 - Present (7 months)

Responsible for managing and maintaining websites and web infrastructure, including domain and Cloudflare management, building and updating websites and landing pages, creating forms, setting up chat widgets, and integrating calendars. Configured GoHighLevel pipelines, built workflow automations, set up AI agents, and performed testing before deployment.

GoHighLevel Cloudflare Web Development Workflow Automation AI Agents Testing Email Automation

Data Entry Specialist

Tide Manufacturing

Aug 2024 - Dec 2025 (1 year 4 months)

Entered and updated customer information in the company's database, verified records, and removed incorrect requests. Communicated with the enterprise team using Teams and Slack, and used OpenVPN to securely access the U.S.-based database.

Data Entry Database Management Microsoft Teams Slack OpenVPN Attention To Detail Teamwork Billing Customer Records

Call Center Agent

American Automotive Alliance

Aug 2022 - Dec 2023 (1 year 4 months)

Made outbound calls to customers across the United States to promote and sell extended vehicle warranty plans, explaining benefits, addressing concerns, and identifying coverage needs.

Outbound Calling Sales Customer Service Communication Skills Needs Assessment

Appointment Setter

Call Pro USA

Mar 2020 - Dec 2022 (2 years 9 months)

Worked as an outbound appointment setter for a roofing company, calling homeowners in Minnesota. Qualified customers for free roof inspections, verified information, checked properties on online maps, confirmed ownership through a database, and scheduled appointments for qualified leads.

Outbound Calling Lead Qualification Customer Verification Appointment Scheduling Database Management Online Mapping Tools

IT Technical Support Specialist

AISA Building Company

Jul 2008 - Jan 2016 (7 years 6 months)

Provided technical support to the engineering team by maintaining computers and ensuring engineering software operated properly. Installed, configured, and troubleshot applications such as AutoCAD, Revit, and SketchUp, and performed maintenance on plotters and printers.