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Jonas Ndum

@jonasndum

SOC Analyst at PNC Financial Services who reduced access-related incidents by 27% across 3,000+ users.

United States
Message

At PNC Financial Services, I investigate security alerts with Microsoft Sentinel and Splunk, analyze endpoint activity, and support incident response. I also manage Active Directory and SSO integrations, helping reduce access-related incidents by 27% across 3,000+ users.

At DXC Technology, I supported enterprise client environments across Linux servers, Azure workloads, and Microsoft 365. I helped reduce recurring infrastructure incidents by 14% and supported backup validation and endpoint security operations.

Earlier at CGI, I worked across network and IT support, troubleshooting connectivity, managing access controls, and supporting vulnerability remediation. I hold CompTIA Security+ and a Bachelor of Science in Computer Networks and Cybersecurity.

Experience

Work history, roles, and key accomplishments

PNC Financial Services logoPS
Current

SOC Analyst

Dec 2025 - Present (10 months)

Provide L3 technical and security support for Windows Server environments, managing Active Directory and SSO integrations. Investigate security alerts using Microsoft Sentinel and Splunk, and manage P1/P2 incident response.

DXC Technology logoDT

Senior IT Support Engineer

Aug 2022 - Nov 2025 (3 years 3 months)

Administered Linux servers and Azure Virtual Machines, managed Microsoft 365 and Intune, and deployed endpoint security solutions. Coordinated IT incidents and service requests through Jira Service Desk.

Education

Degrees, certifications, and relevant coursework

University of Maryland Global Campus logoUC

University of Maryland Global Campus

Bachelor of Science, Computer Networks and Cybersecurity

Bachelor of Science in Computer Networks and Cybersecurity from the University of Maryland Global Campus.

Prince George's Community College logoPC

Prince George's Community College

Associate of Science

Associate of Science degree from Prince George's Community College.

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