Jo Jo

Led a cross-functional AI improvement project (Project Everest), improving team productivity and delivering project milestones on schedule while ensuring data security and stakeholder alignment.

Managed moderation teams for the Salsa project, optimized staffing and schedules, and improved team performance through coaching, reporting, and client-facing capacity management.

Moderated user-generated content for TikTok on a 24/7 rotational schedule, maintained moderation quality and KPIs, and contributed to QA and process improvements.

Provided first-level technical support for Grab Singapore users, achieving high first-contact resolution rates and handling escalations within a 24/7 rotational support environment.

Supervised car rental operations, met driver recruitment and sales targets, managed payments and driver issues, and executed online marketing to support fleet utilization.

Achieved weekly sales targets through direct approaches and lead generation activities, maintained client contributions to ensure policy persistency, and participated in regular performance meetings.

Performed finite element and structural analyses for offshore projects (FSO conversion, risers, seafastening), conducted lifting and fatigue analyses, and prepared design documentation and MTOs.

Delivered topside structural design and analyses for offshore platforms, performed lifting and in-service/pre-service checks using SACS, and led a small team of junior engineers.

Prepared AutoCAD busduct routings, coordinated with clients and production to meet schedules, and conducted site measurements to ensure installation accuracy.

Bachelor of Engineering in Aerospace focusing on engineering analysis, design, and CAD applications.