I've led customer experience operations at Pi. Co, resolving 50+ daily escalations while sustaining 95%+ first-contact resolution and 90%+ CSAT. I also coached teams on de-escalation, conflict resolution, and consultative communication.
Previously at Petpooja and Radixweb, I owned renewals, retention, service recovery, and complex customer support across SaaS and service environments. I use Salesforce, Zoho CRM, Freshdesk, and omnichannel support workflows to turn customer feedback into stronger experiences and lasting loyalty.
