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John Sandell

@johnsandell

I build scalable technology operations, AI governance, and high-performing global delivery organizations.

United States
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What I'm looking for

I'm looking to lead technology operations, service delivery, digital transformation, and AI governance where I can build scalable teams, improve service quality, optimize costs, and translate executive strategy into measurable business outcomes.

I've led technology operations and service delivery across Mindgrub, TEKsystems Global Services, Unleashed Technologies, and my independent advisory practice, Three Crowns Group. I translate business objectives into scalable operating models, technology roadmaps, governance frameworks, and measurable client outcomes.

I've owned a $50M+ global portfolio, led 26 Delivery Directors, hired and staffed 350+ professionals, reduced overhead by 67% through PSA and BPO transformation, and grew a national account from $3M to $30M. My work spans ITSM, cloud and digital transformation, CRM governance, managed services, Generative AI deployment, and AI readiness consulting.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Stockholm University logoSU

Stockholm University

Bachelor's Degree, Business Economics

Bachelor's degree in Business Economics from Stockholm University.

SU

Stockholm Folk University

Diploma, Information Systems Management

IS Management Diploma from Stockholm Folk University.

Tech stack

Software and tools used professionally

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