John Hedfors

I’m an IT Business Analyst with years of experience translating business needs into clear requirements, functional specifications, and operational improvements. I’ve worked across both Agile and Waterfall SDLC methodologies and supported multiple simultaneous projects end-to-end.

I partner closely with Business Owners, Stakeholders, Project Managers, Project Owners, Software Developers, and QA Analysts to design and enhance operational systems, business processes, and reports. I’m comfortable coordinating on-shore and off-shore business partners and vendors, and I’ve created “Agile” requirement materials, BRDs (Business Requirements Document), and FSDs (Functional Specifications Document).

Before my IT BA role, I led roadmap and strategy work as a Product Development Manager and strengthened my foundation through IT Support and customer-focused roles. I bring a team-first mindset—believing in shared learning and strong collaboration—while leveraging tools like Microsoft O365, MS SQL Server, and Jira to drive outcomes.