John Hedfors
@johnhedfors
IT Business Analyst who bridges stakeholders and builds actionable requirements across Agile and Waterfall teams.
What I'm looking for
I’m an IT Business Analyst with years of experience translating business needs into clear requirements, functional specifications, and operational improvements. I’ve worked across both Agile and Waterfall SDLC methodologies and supported multiple simultaneous projects end-to-end.
I partner closely with Business Owners, Stakeholders, Project Managers, Project Owners, Software Developers, and QA Analysts to design and enhance operational systems, business processes, and reports. I’m comfortable coordinating on-shore and off-shore business partners and vendors, and I’ve created “Agile” requirement materials, BRDs (Business Requirements Document), and FSDs (Functional Specifications Document).
Before my IT BA role, I led roadmap and strategy work as a Product Development Manager and strengthened my foundation through IT Support and customer-focused roles. I bring a team-first mindset—believing in shared learning and strong collaboration—while leveraging tools like Microsoft O365, MS SQL Server, and Jira to drive outcomes.
Experience
Work history, roles, and key accomplishments
IT Support Analyst I
Dream Center Education Holdings
Jan 2018 - Jan 2019 (1 year)
Provided omnichannel IT support via phone, email, ticket, and chat while maintaining accurate, timely customer records in the CRM system. Met quality assurance and after-call work KPI requirements and supported desktop, printer, and peripheral troubleshooting.
Education
Degrees, certifications, and relevant coursework
Coding Dojo
Certificate, Web Development
2016 - 2016
Completed a 14-week web development bootcamp covering MEAN, Python, and LAMP software stacks.
Portland Community College
Associate of Science, General Studies (Transfer Program)
2000 -
Earned an Associate of Science in the Transfer Program (General Studies) starting in 2000.
Availability
Location
Authorized to work in
Job categories
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