Jocelyn LaVen
@jocelynlaven
I lead AI, automation, and customer experience technology programs from strategy through delivery.
United StatesWhat I'm looking for
At Bluemodus, I oversee digital and technology portfolios across 10 clients, managing prioritization, financial performance, resourcing, risks, dependencies, and delivery quality across 12 concurrent initiatives.
I translate business and customer needs into roadmaps, requirements, prioritized enhancements, and delivery plans alongside product, engineering, strategy, and client teams. I've led AI chatbot and automation initiatives and applied generative AI to project workflows, reducing time spent on routine delivery tasks by approximately 25%.
My work spans authenticated customer experiences, customer portals, CRM and marketing integrations, and API-enabled platform enhancements involving Salesforce, HubSpot, Five9, and Adobe Marketo Engage.
Earlier at Hanson Dodge and the Milwaukee Brewers Baseball Club, I led web, media, and enterprise IT programs, including an Office 365 migration for more than 600 users, a $500,000+ scoreboard audiovisual upgrade, and rapid remote-work enablement for more than 300 employees.
Experience
Work history, roles, and key accomplishments
Senior Engagement Director
Bluemodus
Dec 2025 - Aug 2026 (8 months)
Provided strategic oversight for 12 concurrent digital and technology projects across 10 clients, managing portfolio health, prioritization, financial performance, resourcing, risk, and delivery quality. Drove adoption of generative AI across project management workflows, improving efficiency and reducing routine task time by approximately 25%.
Education
Degrees, certifications, and relevant coursework
University of Wisconsin-Milwaukee
Master of Science, Library & Information Science
Master of Science in Library & Information Science with a concentration in IT.
University of Wisconsin-Milwaukee
Bachelor of Science, Information Science & Technology
Bachelor of Science in Information Science & Technology.
University of Wisconsin-Milwaukee
Bachelor of Arts, Psychology
Bachelor of Arts in Psychology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Portfolio
ai-assistant-jlaven.replit.appJob categories
Skills
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