Open to opportunities

Joan Suarez

@joansuarez

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Experienced registered nurse with strengths in healthcare operations and claims processing.

Philippines

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What I'm looking for

I seek roles in healthcare operations or occupational health where I can lead compliance, improve processes, mentor staff, and contribute to preventive wellness programs.

I am a Bachelor of Science in Nursing graduate with multi-year experience across pharmacy operations, health claims processing, and occupational health program coordination. I have led store teams as a supervisor and officer-in-charge, managed finances and inventory, and supported pharmacy services and patient consultations.

In clinical-adjacent roles I examined and processed health insurance claims, verified ICD-10 and HCPCS coding accuracy, and managed dispute resolution to ensure timely payments. Most recently I coordinated occupational health and wellness programs and monitored compliance while serving as an account coordinator.

I bring practical leadership, strong communication, and problem-solving skills, backed by NC-III certification and training in occupational safety and leadership. I adapt quickly, prioritize preventive care and compliance, and focus on improving operational efficiency and team performance.

Experience

Work history, roles, and key accomplishments

Home Health Coordinator

Home Health Care Placements Inc.

Apr 2025 - Oct 2025 (6 months)

Oversaw and implemented employee and client health and wellness programs, ensured compliance with occupational health standards, and coordinated accounts and compliance reporting.

Occupational Health Wellness Program Management Compliance Monitoring Reporting Employee Health Promotion Implementation

Health Claims Specialist

Moylan’s Representative Office

Aug 2022 - Apr 2025 (2 years 8 months)

Examined claim forms and medical records to verify eligibility and coverage, validated ICD-10/HCPCS coding, and processed claims accurately while resolving disputes and denials.

ICD 10 Coding HCPCS Dispute Resolution Medical Records Review

Store Supervisor

Generika Drug Store

Aug 2016 - Aug 2022 (6 years)

Managed daily store operations, staff scheduling and training, sales targets, inventory control, cash management and customer service for a franchise pharmacy.

retail management Staff Training Inventory Control Cash Handling Sales Forecasting Customer Service Store Operations

Store Supervisor

Generika Drug Store

Jul 2015 - Jun 2016 (11 months)

Oversaw daily pharmacy operations, trained staff, managed finances and schedules, and maintained weekly and monthly sales quotas under franchise ownership.

Retail Operations Sales Quota Training Cash Management Customer Care

Store Officer In Charge

Generika Drug Store

Jul 2014 - Jun 2015 (11 months)

Assisted pharmacist with prescriptions, prepared medication labeling, coordinated daily operations, recruited and supervised staff, and managed inventory and purchase orders.

Staff Supervision Inventory Management Operations Coordination Customer Safety

Pharmacy Assistant

Generika Drug Store

May 2012 - Jun 2014 (2 years 1 month)

Supported pharmacists with clerical tasks, managed cash register, restocked medications and maintained store cleanliness to ensure efficient pharmacy operations.

Cash Handling stock replenishment Clerical Support Customer Service