Joan Demasi
@joandemasi
Patient Financial Services specialist with 30+ years managing medical billing, collections, and revenue cycle.
United StatesWhat I'm looking for
I am a Patient Financial Services specialist with more than 30 years' experience across hospital and physician billing, outpatient clinics, and specialty practices. I manage claims, denials, referrals, authorizations, estimates, and patient collections while maintaining strong sensitivity to patients' needs.
I am expert with Meditech, Cerner, OneSource, Centricity, and Experian, and I routinely code CPT and diagnosis information, submit electronic claims, reconcile EOBs, and produce monthly aging reports. I have held long-term roles at Maine Coast Memorial Hospital and Mount Desert Island Hospital and currently work per diem running estimates and insurance verification for Northern Light EMMC.
I am a dependable, flexible team player comfortable in fast-paced medical office environments, experienced in office management, billing systems, and interdepartmental communication, and also hold Maine notary credentials.
Experience
Work history, roles, and key accomplishments
Per Diem Financial Counselor
Northern Light EMMC
Jul 2023 - Present (2 years 7 months)
Run outpatient estimates, verify insurance in Cerner, code and enter diagnosis/CPT codes on estimates, and perform payment posting and follow-up to ensure correct orders and collections prior to procedures.
Medical Billing Specialist
Mount Desert Island Hospital
Jan 2013 - Jan 2023 (10 years)
Coded and entered physician charges, submitted electronic claims, verified referrals and patient demographics, and collaborated with office managers to resolve claim and balance issues using E-Clinical.
Hospital Billing Specialist
Saints Medical Center
Oct 2010 - Aug 2012 (1 year 10 months)
Performed hospital (UB) and physician (1500) billing, posted payments and adjustments in Meditech, managed denials, and coordinated communications between hospital and physician departments.
Hospital Billing Specialist
Maine Coast Memorial Hospital
Feb 2000 - Oct 2010 (10 years 8 months)
Managed hospital and physician billing, posted EOB adjustments and payments in Meditech, handled insurance denials and physician referrals, and maintained monthly aging reports.
Physician Billing Clerk
Dr. Alan Weymouth
Oct 1995 - Jan 2000 (4 years 3 months)
Prepared and submitted physician claims, coordinated payment follow-up with insurers and legal offices, scheduled patients, and collected patient payments.
Medical Billing Clerk
Med Now Medical Clinic
May 1987 - Dec 1994 (7 years 7 months)
Billed physician services, verified insurance and registrations, posted payments, balanced daily cash sheets, and managed staff scheduling and EOB reviews.
Third-Party Billing Specialist
Various Employers
Feb 1980 - May 1987 (7 years 3 months)
Handled third-party billing, bookkeeping, collections, filing, scheduling, and provided CNA care at local nursing homes.
Education
Degrees, certifications, and relevant coursework
Lynn Classical High School
High School Diploma, Business
Completed high school with business coursework at Lynn Classical High School in Lynn, MA.
Intercity Homemakers Inc.
Home Health Aide Diploma, Home Health Aide
Completed a Home Health Aide diploma program at Intercity Homemakers in Salem, MA.
Summit House
CNA Diploma, Nursing
Completed a Certified Nursing Assistant (CNA) diploma program at Summit House in Bar Harbor, ME.
Availability
Location
United StatesAuthorized to work in
Job categories
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