Open to opportunities

Joan Antonio

@joanantonio

Message

Experienced Community Manager specializing in gaming and customer support.

Philippines

Message

What I'm looking for

I seek a role where I can lead community growth and support operations, foster player engagement, and improve support processes within a collaborative, game-focused culture.

I am an experienced Community Manager with a strong background in gaming companies and customer support, having led community initiatives and global support operations since 2012.

I have held progressive roles including Community Manager, Global Community Manager, Head Customer Support Officer, and Community Manager across organizations such as GameDP Gaming Company, Ray media Group Ltd., RichDX Studio, and Massive Media Match NV.

My work emphasizes community growth, player engagement, and effective support processes; I have managed communities, coordinated global support, and supported product-community alignment.

I am detail-oriented, bilingual in English and Tagalog, and committed to creating positive player experiences and scalable support solutions that foster long-term community loyalty.

Experience

Work history, roles, and key accomplishments

Current

Community Manager

Current

RichDX Studio

Mar 2016 - Present (10 years)

Managed communities for RichDX Studio and partner platforms, driving engagement across Twoo, Stepout.com and Ablo through content moderation and user outreach.

Community Management Content Moderation User Engagement Analytics Communication

Community Manager

Ray Media Group Ltd.

May 2016 - Jan 2017 (8 months)

Managed community relations and moderation efforts, supported user acquisition initiatives, and coordinated with product teams to address community feedback.

Community Management Moderation User Feedback Social Media Analytics Support

Global Community Manager

Ray Media Group Ltd.

Jan 2015 - Feb 2016 (1 year 1 month)

Oversaw global community initiatives, coordinated regional moderation teams, and executed engagement campaigns to grow and retain international user bases.

Cross Cultural Communication Campaign Planning Moderation Metrics Analysis Localization

Head Customer Support Officer

Ray Media Group Ltd.

Jan 2013 - Feb 2016 (3 years 1 month)

Led customer support operations, established support processes, and managed escalation workflows to improve response quality and customer satisfaction.

Customer Support Team Leadership Escalation Management SOP Development CRM Incident Management Reporting

Community Manager

GameDP

Oct 2012 - Feb 2015 (2 years 4 months)

Managed community engagement and support for GameDP, fostering player retention and moderating forums and social channels to maintain a positive user experience.

Community Management Moderation Customer Support Social Media Player Engagement Conflict Resolution Reporting