Joacim User

Review complex pharmaceutical cases for Adverse Event reporting, ensuring regulatory compliance and precise medical documentation. Lead quality assurance and performance coaching for a global workforce of 22-30 agents, maintaining 100% adherence to HIPAA and global safety standards.

Transformed raw source documentation into structured, chronologically accurate medical narratives documenting patient drug therapy and AE progression. Expertly identified valid Adverse Events and special situations within medical records, ensuring total accuracy in sensitive health data.

Managed outbound communication with insurance providers to facilitate Prior Authorizations, Predeterminations, and Benefit Verifications. Navigated complex eligibility requirements and insurance landscapes to support patient access to specialized therapies.

Pursuing a Bachillerato General with a focus on specialized pharmaceutical operations and regulatory compliance.

Completed internal certification in Pharmacovigilance Intake and AE Identification.

Certified in HIPAA Privacy and Data Security through Labcorp/Novartis.