At Mphasis, I documented recurring enterprise application usability issues and user feedback to support experience enhancements with development teams.
I also guided new users through onboarding and platform navigation, and maintained process flows and support knowledge-base documentation.
At Concentrix, I provided technical and interface navigation support across phone, live chat, and email, and documented usability and accessibility issues for escalation.
For Donut Hub, I designed a responsive interface with user flows, information architecture, wireframes, and interactive high-fidelity prototypes in Figma. I also designed a mobile app concept for identifying crop diseases and suggesting plant requirements.
