Jhoao Reyes
@jhoaoreyes
I troubleshoot SaaS and enterprise applications, resolve data issues, and automate business workflows.
Dominican RepublicWhat I'm looking for
I'm supporting enterprise applications at Hail & Cotton / Luckett Holdings, resolving software errors, data issues, integration failures, and workflow breakdowns for internal business users.
I investigate issues across applications, databases, and integrations spanning inventory, production, shipments, sales, and importations. I use SQL Server queries to validate root causes and confirm fixes, while documenting clear resolutions for technical and non-technical users.
I've also enhanced Power Apps, Power Automate, SQL Server, and SharePoint solutions, automating inventory movements, shipment documentation, production reporting, and HTML/PDF generation.
At Scotiabank, I coordinate investment transfer issue resolution with Canadian bank branches and maintain KPI performance above 121%. My background in Linux, APIs, Node.js, NestJS, Supabase, and web debugging helps me trace problems from client and SDK integrations through backend systems.
Experience
Work history, roles, and key accomplishments
Junior Application Analyst
Hail & Cotton / Luckett Holdings
Jan 2025 - Present (1 year 7 months)
Provided first- and second-line application and technical support to internal business users, resolving tickets in Freshservice covering software errors, data issues, integration failures, and workflow breakdowns. Performed technical analysis of reported issues across enterprise applications, databases, and integrations, narrowing problems down to the right layer before escalating.
Software Developer / Power Platform Developer
Hail & Cotton / Luckett Holdings
Jan 2025 - Present (1 year 7 months)
Supported and enhanced internal applications (Power Apps, Power Automate, SQL Server, SharePoint), gathering requirements directly from end users and resolving application errors and automation flow failures. Automated inventory movements, shipment documentation, and production reporting, including HTML/PDF document generation.
Served as a key point of contact for investment transfer operations, communicating directly by phone with branches of other banks across Canada to coordinate, troubleshoot, and resolve fund transfer issues. Maintained KPI performance above 121%, consistently resolving cases within service targets while collaborating cross-team on complex investment cases.
Education
Degrees, certifications, and relevant coursework
Universidad Dominicana O&M
Bachelor of Science, Systems Engineering
2014 - 2021
Pursued a Bachelor of Science in Systems Engineering, gaining a strong foundation in software development and systems analysis.
Alterna Academy
Bootcamp, Full-Stack Development
Completed a Full-Stack Development Bootcamp covering Node.js, TypeScript, React, and APIs.
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
Skills
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